FAQ’s

Is ATC only for online purchases?

No,  we are an Online store and also have a physical store . you can come to our premises to view and purchase, but some of the special prices are exclusively for online purchases only!

Why are all the prices excluding VAT?

Due to the fact that most of our customers are businesses as well, we have to show the actual price of the product as the VAT potion will be refunded by SARS

Is shipping free for all orders?

Free Gauteng delivery is for all orders over R2000.
Delivery charge of R114.00 incl vat for orders below R2000. R180 incl vat for orders in outlying areas below R5000.
Couriers are charging close to these amounts and we try to align to their pricing. You are welcome to arrange your own courier for shipping.

What is the warranty on our products?

  • We only sell products imported by the official importer of the relevant brand, hence all our products carry their full manufacturer’s warranty.
  • We do not sell grey imports.
  • All defective products under warranty are sent to the relevant supplier or official service for repair or replacement.
  • Unless stated otherwise, we cannot honour a product warranty if the product has been physically damaged, struck by lightning, installed incorrectly or subjected to misuse or abuse in any way.

What payment options are offered?

We offer 3 payment options:

  • Card payments via the Payfast system.
  • Payfast EFT system
  • Direct bank deposit using order number

Can we collect an order from ATC Online?

Yes, you are welcome to collect your orders from us in Johannesburg.  We simply request that you arrange your collection before coming , especial for bigger items which may prove to be very expensive to send via courier

Do I Have To Register An Account?

Registering an account is optional. You have the option to create an account or checkout as a guest,
However, when you do create an account, you are able to view your order history and save your details for faster checkout on future purchases.

I Have Forgotten My Password, What Do I Do?

Head over to the account recovery page and recover your account by entering your email address.

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